Separate the charges
Request line items for monitoring, fall detection, equipment, activation, shipping, optional caregiver tools and taxes. Ask whether the advertised figure requires annual payment or another condition. This site does not publish an unverified local starting price.
Read the return and cancellation terms
Ask when the trial begins, how notice must be given, who pays return shipping, when billing stops and whether prepaid amounts are refundable. Keep the written terms with the order confirmation. Clarify what happens if you move or the proposed connection does not work in your home.
Check benefits with the actual plan
Do not assume a device is covered because an advertisement mentions insurance. NYC Health notes that Medicaid can cover some personal emergency response systems; ask your health plan or care manager about eligibility, assessment and approved suppliers for your situation.
Choose usability before upgrades
Price the device you can wear, charge and operate consistently. Ask for a demonstration of the real help button and sound level. Optional location or family features should answer a specific need, not make a simple daily routine harder.
Sources & useful reading
Public sources support the factual context. The buying questions are practical suggestions, not a test of any product or property. Reviewed November 7, 2026.